The Quality Management System is designed to provide the framework for the staff of Boone & Willard Plumbing Pty Ltd to deliver customer satisfaction by carrying out works which comply with each customer’s requirements.

It is the objective of this organisation to provide high quality, reliable products and services to all our customers, in accordance with their requirements and to provide a level of customer satisfaction which will ensure repeat business.

The management relies on individual staff members to maintain high standards. Our ability to do this is aided by the implementation of the quality system, which establishes and defines clear expectations and provides a mechanism by which the management and the customers can confirm that the desired objectives are being achieved.

Delivery of Boone & Willard’s products and services in accordance with the documented requirements of our Quality Management System is mandatory.